Shipping policy

All Studio Playfair orders are sent securely with tracking and a signature required upon delivery.

Delivery times are estimates only and begin once your order has been completed and dispatched. Custom-size, personalised, bespoke metals, and all other made-to-order pieces will be dispatched once completed within the timeframe stated on the relevant product page or discussed with the studio.

If an order contains both ready-to-ship and pre-order or made-to-order pieces, the order will be dispatched together once all items are ready. If you would like available pieces to arrive sooner, we recommend placing separate orders.

UK Delivery

Standard UK Delivery, 3–5 business days: Complimentary

Express UK Delivery, 2 business days: £10

Express UK delivery may not be available for Northern Ireland or British Forces Territory when delivery estimates surpass 2 business days. 

UK orders are sent securely with a signature required upon delivery. Express UK Delivery includes DHL tracking. DHL provides email updates and delivery options if you will not be in.

Please allow additional time for deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, Isle of Wight, and Isle of Man. 

USA Delivery

USA orders are shipped securely via DHL, with tracking and a signature required upon delivery.

Delivery to the USA typically takes 3–7 business days and starts from $15 USD. For the most accurate rate, please use the shipping calculator in your shopping bag.

All import duties, taxes, and customs fees are covered. There are no additional fees due upon arrival, as USA shipments are sent by Delivered Duty Paid.

Please note that customs procedures may occasionally cause delays beyond our estimated timeframe. These are carried out at the discretion of local authorities and are outside our control.

EU & Other International Delivery

If you are based outside the UK or USA, please contact the studio with your request. We will confirm whether we can ship to your location and provide a bespoke delivery quote.

When assessing your location and request, we will advise whether duties, taxes, or customs fees are included in the delivery quote, or whether they may be payable by you upon arrival.

Please note that we are currently unable to ship to Brazil, Kuwait, Indonesia, India, Malaysia, Mexico, Belarus, North Korea, Syria, Russia, Ukraine, and other applicable locations due to shipping and export restrictions.

Duties, Taxes & Refused Delivery

For some EU and international shipments, duties, taxes, or customs fees may be payable by the customer upon arrival. Where this applies, we will advise you before confirming your delivery quote.

If a shipment is sent without duties and taxes prepaid, the customer is responsible for paying any import duties, taxes, or customs fees required by the destination country.

If these charges are not paid and the parcel is refused, unclaimed, abandoned, or returned to Studio Playfair, any return shipping costs, customs charges, duties, taxes, courier fees, or other costs incurred may be deducted from any refund due, where permitted by law.

Delivery Delays

Delivery timeframes are estimates and may be affected by courier delays, customs processing, public holidays, severe weather, or other events outside our control.

If your order is delayed, please contact the studio at studio@studioplayfair.com and we will review the tracking information and advise on the next steps.

Incorrect or Incomplete Delivery Details

Please ensure your delivery address is entered carefully at checkout. Studio Playfair cannot be held responsible for delays or failed delivery caused by incorrect or incomplete address details.

If you notice an error after placing your order, please contact the studio as soon as possible at studio@studioplayfair.com. We will do our best to assist, but we may not be able to amend delivery details once an order has been dispatched.

Lost or Damaged Parcels

Each order is carefully packed and documented before dispatch, sent using a secure tracked service.

If your parcel is lost, damaged in transit, or delivered incorrectly, please contact the studio as soon as possible so we can review the issue with the courier and advise on the next steps.