Made to order pieces and custom sizes are crafted individually to order, with payment taken at checkout to initiate the crafting process of your piece. These include items with personalisation designed into the piece, bespoke precious metal options, and custom sizes. 

Standard, non-customised made to order pieces (excluding earrings) from our collections may be returned, provided they have not been created in a custom size, personalised, or made in a bespoke metal. For hygiene reasons, pierced earrings are non-returnable.

See our full Refund Policy for more information.

Yes, you can. The full order will leave the studio together once the made to order piece is complete.

To receive an in-stock piece sooner, simply place it as a separate order.

If a piece you would like is sold out or unavailable online, contact us with your request and we will be able to advise on made to order options.

We accept all major credit cards, including Visa, Mastercard, American Express, and Maestro. You can also pay via Shop Pay, Apple Pay, Google Pay and PayPal.

International customers will see localised payment options at checkout.

Once your order ships, you’ll receive a tracking link via email. This will allow you to follow the safe and secure delivery of your Studio Playfair order.

Studio Playfair jewellery is entirely made in Britain. Each piece is designed, modelled and hand finished in Edinburgh. Read more about Studio Playfair.

Yes - 9ct, 14ct, and 18ct gold (yellow, white, or rose gold) or platinum may be commissioned by request. 

Made to order commissions are crafted upon individual request and are non-returnable. Completion time is approximately 3-6 weeks, depending on the piece requested.

For all precious metal enquiries, contact us.

Within the collection, you will find select made-to-order designs as personal monuments - these pieces are personalised and bespoke - made with your chosen symbols, numerals, letters or initials cast directly into a one-off form. This creates a personal treasure shaped in metal rather than surface engraved.

Fully bespoke commissions are accepted on a limited basis, where the request sits within the studio's design language and waitlist availability allows. Please contact us with details of your enquiry.

Each Studio Playfair piece arrives in a soft pouchette for storage. Jewellery should be stored individually or kept separated to help prevent pieces from rubbing against one another or marking the surface. Earring designs are supplied with a divided pouchette so each piece can be kept safely.

Store your jewellery in its original pouch in a dry place, away from direct sunlight, moisture, perfumes and lotions. For sterling silver jewellery, regular wear can help to slow visible tarnish, while gently wiping the piece with a soft cloth after wearing helps remove oils and residue before storage.

For more information about caring for your Studio Playfair pieces, see our Jewellery Care guidance.

Please contact us for further care advice or to arrange cleaning, polishing or repair.

All jewellery needs to be properly cared for over time. Read our jewellery care guidance for more information.